We strive to provide the highest quality digital journal to our customers. However, due to the nature of digital products, we have implemented the following refund policy to ensure transparency and customer satisfaction:

Eligibility for Refunds: As digital products cannot be physically returned, we do not offer refunds on our digital journal unless there are exceptional circumstances, such as:

a. Technical Issues: If the digital journal is defective or inaccessible due to technical issues beyond the customer's control, we will investigate the issue and provide a suitable resolution.

b. Unmet Product Description: If the digital journal significantly differs from the product description or does not meet the promised specifications, we will review the claim and consider a refund.

Refund Request Timeframe: Any request for a refund must be made within 5 days of the purchase date. Requests submitted after this timeframe may not be considered.

Contacting Customer Support: To request a refund, customers must contact our customer support team at [email address] and provide relevant details regarding the reason for the refund request.

Resolution Process: Once a refund request is received, our team will review the claim and assess its eligibility based on the provided information. We may require additional details or evidence to support the refund request. We aim to process refund requests within 5 business days and provide a resolution accordingly.

Please note that this refund policy applies specifically to our digital journal and does not cover any physical items or accessories that may be included in bundled packages.

By purchasing our digital journal, customers agree to abide by this refund policy.

This refund policy is subject to change at any time without prior notice. It is the responsibility of customers to review and familiarize themselves with the current policy.